Return and Refund Policy

Thank you for shopping at Ramona Embroidery.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. No items may be returned that has been embroidered, UNLESS there is a mistake on the behalf of Ramona Embroidery. Hopefully, this doesn't occur as I take every step to make sure the product is done correctly. If the order was submitted with the wrong information, i.e. misspelled name, date of birth, wrong design it cannot be returned.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item UNLESS there was a mistake made by My Baby Mimi. Shipping costs are non-refundable unless authorized by My Baby Mimi. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please email or call us directly. We will respond within 24 hours.

This email address is being protected from spambots. You need JavaScript enabled to view it.

760-884-2110

 

TERMS OF SERVICE AGREEMENT

PLEASE READ THE FOLLOWING TERMS OF USE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR SITES AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR SITES OR OUR SERVICES. THIS TERMS OF SERVICE AGREEMENT IS EFFECTIVE AS OF 07/01/2017.

ACCEPTANCE OF TERMS

The following Terms of Service Agreement (the "TOS") is a legally binding agreement that shall govern the relationship with our users and others which may interact or interface with Ramona Embroidery, LLC, also known as Ramona Embroidery, located in Ramona, California 92065, and our subsidiaries and affiliates, in association with the use of the Ramona Embroidery, LLC website, which includes www.ramonaembroidery.com (the "Site") and its Services, which shall be defined below.

DESCRIPTION OF WEBSITE SERVICES OFFERED

The Site is an e-commerce website which has the following description:

Offering baby blankets, bathing items, dog products, golf towels, aprons, etc. with option of monogramming and embroidered designs.

Any and all visitors to our site, despite whether they are registered or not, shall be deemed as "users" of the herein contained Services provided for the purpose of this TOS. Once an individual registers for our Services, through the process of creating an account, the user shall then be considered a "member."

The user and/or member acknowledges and agrees that the Services provided and made available through our website and applications, which may include some mobile applications and that those applications may be made available on various social media networking sites and numerous other platforms and downloadable programs, are the sole property of Ramona Embroidery, LLC. At its discretion, Ramona Embroidery, LLC may offer additional website Services and/or products, or update, modify or revise any current content and Services, and this Agreement shall apply to any and all additional Services and/or products and any and all updated, modified or revised Services unless otherwise stipulated. Ramona Embroidery, LLC does hereby reserve the right to cancel and cease offering any of the aforementioned Services and/or products. You, as the end user and/or member , acknowledge, accept and agree that Ramona Embroidery, LLC shall not be held liable for any such updates, modifications, revisions, suspensions or discontinuance of any of our Services and/or products. Your continued use of the Services provided, after such posting of any updates, changes, and/or modifications shall constitute your acceptance of such updates, changes and/or modifications, and as such, frequent review of this Agreement and any and all applicable terms and policies should be made by you to ensure you are aware of all terms and policies currently in effect. Should you not agree to the updated, modified, revised or modified terms, you must stop using the provided Services.

Furthermore, the user and/or member understands, acknowledges and agrees that the Services offered shall be provided "AS IS" and as such Ramona Embroidery, LLC shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalization settings.